Return Policy
CLIENT SATISFACTION
We stand behind everything we sell. For bicycles, it is our intent to ensure you have made the right choice in your bicycle. We will provide adequate sales consulting to ensure your bicycle purchase is exactly what you are looking for. Our store policy does not allow for Refunds on bicycles. We do provide store exchanges for bicycle purchases. Within 14 days, we will return bicycles for store credit at full value if they are returned in "new" condition. If the bicycle is returned with wear and tear (other than new condition), the return value of credit will be determined at the time you bring the equipment back to the store. If for any reason you are not satisfied with any purchase other than a bicycle, simply return the item within 30 days and we'll replace it or give you a refund. Cash sales are subjectable to a refund in the form of a corporate check. Merchandise must be in like "new " condition. Please read "Returns" below for more information.
INFORMATION SECURITY
We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.
RETURNS
If there’s a problem with something you purchased from us, you can either bring it to our store or ship it back if done via a WEB sale. Ship returns via Ground UPS or insured US Mail (we do not accept CODs). We will refund shipping costs on damaged or incorrect merchandise. Merchandise returned that appears used will be subject to a 25% restocking fee. (Labor fees are not refundable, i.e., custom built wheels.)
Returns over $100 must have a return authorization number clearly marked on the outside of the package or the item will be refused. A return authorization number can be obtained by phone or e-mail.
LAYAWAYS: We are happy in serving you with layaway options. We design our layaways to be completed within 30 days. If you decide inside the 30 days to cancel the layaway, we reserve the right to charge a 20% cancellation fee on your layaway deposit on the merchandise. Layaways beyond 30 days are at the sole discretion of management. However, if a layaway beyond 30 days is cancelled, Epic Bikes reserves the right to collect all of the deposit(s) on the merchandise due to lost opportunity.
PRICES AND INFORMATION
This website is intended to help you. We make every effort to maintain current, accurate prices in our site. And we strive for similar accuracy and timeliness with the other information we offer here. We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create. Please bring any errors you may find to our attention on your next visit or by calling or sending us an e-mail.
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